Other useful contacts

We often receive enquiries on matters which are the responsibility of other agencies. If we can’t help, we know who can.

Responsibilities Organisation Telephone number Further Information
  • Emergency Services
 Police

Fire

Ambulance

Coastguard

 999 or 112

101 for PSNI non-emergency calls

 www.psni.police.uk

www.nifrs.org

www.niamb.co.uk

www.nidirect.gov.uk/contacts/maritime-and-coastguard-agency
  • Public roads including potholes, footpaths, bridges
  • Street lighting
  • Spillages on roads
  • On street car parking
  • Report a pothole or surface defect
 Department for Infrastructure (DfI) Roads 0300 200 7899 (24 hour) www.nidirect.gov.uk/contacts/dfi-roads

 

 

www.nidirect.gov.uk/services/report-pothole-or-other-surface-defect 
  • Flood risk management – rivers and sea
 Department for Infrastructure (DfI) Rivers 028 6638 8529

028 8225 4900

 www.nidirect.gov.uk/articles/rivers-and-watercourses
  • Flooding – report any incidents including on roads
  • Report burst water mains and blocked drains
 NI Direct Floodline 0300 200 0100 (24hour)

If there is a risk to life or someone is in danger, telephone emergency services on 999 immediately

 www.nidirect.gov.uk/articles/reporting-flooding
  • Pollution Incidents
 NI Environment Agency 0300 200 7856 www.daera-ni.gov.uk/contacts/northern-ireland-environment-agency-contact
  • Public drinking water
  • Public sewers
  • Septic tank emptying
 NI Water 0345 744 0088 www.niwater.com/home/
  • Pest control
 Various List of contacts
  • Electricity distribution network
 NI Electricity 0345 764 3643 www.nienetworks.co.uk/home
  • NIHE tenancy issues
  • NIHE property
  • Homelessness
 NI Housing Executive 03448 920 900 www.nihe.gov.uk/
  • Health
 South West Acute Hospital

 

Omagh Hospital and Primary Care Complex

 

GP Out of Hours – Health

 028 6638 2000

 

 

028 8283 3100

 

 

028 7186 5195

 www.westerntrust.hscni.net/hospitals/south-west-acute-hospital/

 

www.westerntrust.hscni.net/hospitals/omagh-hospital/

 

 

www.gpoutofhours.hscni.net/locations/western-urgent-care/
  • Running of elections in NI
  • Compiling and maintaining the electoral register
 Electoral Office of Northern Ireland 028 9044 6650 hwww.eoni.org.uk/Home
  • Additional copies of marriage, death and birth certificates
 General Registry Office 0300 200 7890 www.nidirect.gov.uk/contacts/contacts-az/general-register-office-northern-ireland
  • Penalty Charge Notice (PCN) for on street and off street car parking enquiries
 Parking Enforcement Processing Unit 0300 200 7895 www.nidirect.gov.uk/contacts/contacts-az/parking-enforcement-processing-unit
  • Driver Licensing and Driver and Vehicle Testing
 Driver & Vehicle Agency Driver Licensing queries: 0300 200 7861

 

Driver and Vehicle Testing queries: 0300 200 7862

 www.nidirect.gov.uk/contacts/driver-vehicle-agency-dva-northern-ireland
  • Food
  • Farming
  • Environmental
  • Fisheries
  • Forestry
  • Sustainability policy
  • Development of the rural sector
 Department of Agriculture, Environment & Rural Affairs (DAERA) 0300 200 7840 www.daera-ni.gov.uk/
  • Advice Services
 Advice NI

 

Community Advice Fermanagh

 

Omagh Independent

 

Covid-19 Helpline

 0800 915 4604

 

07394921753

 

 

028 8224 3252

 

 

0808 808 0020 or text ACTION to 81025

 www.adviceni.net/

 

speoples@communityadvicefermanagh.com

 

 

info@oias.co.uk

 

 

covid19@adviceni.net
  • Confidential Services
 Lifeline       

 

 

Samaritans

 

 

 

Childline

 0808 808 8000

 

116 123 (freephone)

0330 094 5717

 

 

0800 1111

 www.lifelinehelpline.info/

 

www.samaritans.org/

 

 

 

 

www.childline.org.uk/
  • Jobs and benefits information service
 Jobs and Benefits Benefits freephone number: 0800 022 4250

 

Employment Services number: 0300 200 7822

 www.nidirect.gov.uk/contacts/jobs-benefits-offices
  • Tax authority
 HM Revenue and Customs 0300 200 3300 www.gov.uk/government/organisations/hm-revenue-customs
  • Fair trading
  • Consumer matters
 Trading Standards 0300 123 6262 www.economy-ni.gov.uk/topics/consumer-affairs
  • Independent support and advice for consumers and businesses in NI
 Consumer Council 028 9025 1600

 

0800 121 6022 Make a complaint

 www.consumercouncil.org.uk/
  • Scams – information including how to report a scam
 NI Direct www.nidirect.gov.uk/articles/scams
  • Blue Badge applications and renewals
 NI Direct 0300 200 7818 www.nidirect.gov.uk
  • EU Exit – UK business enquiries relating to new rules following the end of the Transition Period
 NI Direct 0800 181 4422 www.nidirect.gov.uk/articles/business-eu-exit-information