Gym & Fitness

We are delighted to be able to offer a variety of classes in the Complex and to see how popular they are amongst our members and pay and go customers alike. Their popularity has continued to grow in recent months and we appreciate all the feedback we have received about the classes, our coaching staff and the ability to manage class bookings through our app.

Unfortunately, with an increase in the number of people pre-booking classes, we have also seen an increase in members arriving late for classes or not attending at all after reserving a space. This can cause great disruption and inconvenience to both our coaches and other customers who are attending the class or to customers who are on a waiting list and hoping to attend.

In light of these challenges, we have taken the decision to update our Class Booking & Admittance Policy as follows:

– Customers should arrive at least 5 minutes early, dressed appropriately with a water bottle and towel.

– Customers must check-in with the coach on arrival to avoid any ‘no show’ fees.

– Late arrivals (5+ minutes) will be denied entry, and their spot may be offered to others.

– If customers cannot attend, they are asked to cancel at least 1 hour before the class to allow others to join. Insufficient notice will incur an automatic ‘late cancellation’ fee.

This new policy will be in effect from Tuesday 19th November 2024.

We kindly ask all members who have booked a class and can no longer attend to please cancel your booking as far in advance of the class starting as possible so another member can avail of the space. You can cancel your booking either through the app or by telephoning us on 02882246711 option 2 to speak to a staff member or option 3 to leave a voicemail.

We thank you for your understanding on this matter and your continued support of the services at Omagh Leisure Complex.