SignVideo

SignVideo provides our Deaf or Hard of Hearing customers who use British Sign Language (BSL) instant access to a SignVideo online BSL interpreter, in real time, on a video relay system.

This service is simple, fast, secure and free from your own home. Council officers can be contacted Monday to Friday from 9am to 5pm. 

More information on this service and how to connect, is included below.

You can connect directly to a SignVideo BSL Interpreter by clicking on the below button:

To contact the SignVideo Interpretation Service via a computer, you’ll need video capability and broadband access. Then follow these steps:

Step 1: Click on SignVideo logo to make a call from your browser.
Step 2: Connect to a SignVideo interpreter and they will confirm you are contacting Fermanagh and Omagh District Council.
Step 3: You will then be connected to a registered BSL interpreter and can start the conversation in BSL (British Sign Language).

Please note that SignVideo offers this service to MacBooks and PCs running Windows.

Check your operating system requirements

Before using SignVideo BSL Live, please check you meet these basic requirements as a minimum.

You’ll need to have a computer or device with one of the following operating systems:

• • • iOS devices: 11 or above
    • Android devices: 4.4 or above
    • PC devices

Your computer or device will need to have one of the following browsers:

• • • PC: Chrome and Firefox
    • macOS: Chrome (Safari 11 supported)

A webcam.

Bandwidth of at least 512kbps upload and download.

The service also gives you access to an online BSL interpreter in two of our venues:

We connect to a fully qualified SignVideo interpreter using an iPad, so you can see them on the screen. They will assist you to communicate with our staff. If you need any help, a member of staff will be available to assist.

You can also contact us to book a face-to-face interpreter through SignVideo on our website – we may need up to two weeks’ notice to arrange the meeting.

Technical Help

For SignVideo troubleshooting and technical help, please contact help@signvideo.co.uk or call 020 3388 0771.