Venues Privacy Notice – Enniskillen Castle Museum, Marble Arch Caves, Strule Arts Centre, Ardhowen Theatre

1 What information is being collected?

1. Name
2. Email address
3. Telephone number
4. Postal address
5. Business name (if applicable)
6. Customer reference number (if applicable)
7. Date of birth (Personal Assistance Support Scheme – PASS – only)
8. Bank details (if making a payment)

2 Who is collecting it?

Fermanagh and Omagh District Council is the data controller which means that we determine how your information is collected, used, protected and shared, where applicable.

3 How is it collected?

When you
• purchase tickets
• purchase gift vouchers
• purchase merchandise
• obtain membership
• sign up to our monthly promotional emails
• receive our programme by post
• sign up to the PASS
• hire a room or performance space

through our Box Office/Reception or online through our website, or when attending a performance / event.

4 Why is it being collected?

All of the information is customer focused and collected to provide the best possible service. The lawful bases we rely on for processing your personal data are having your consent under article 6(1)(a) of the GDPR, and article 6(1)(b) of the GDPR, which relates to processing which is necessary to perform a contract or to take steps at your request, before entering a contract.

5 How will it be used?

We collect your information to:
• assist you with purchasing tickets, gift vouchers or merchandise
• register your membership
• keep you informed of what’s on
• process companion tickets to customers registered on the PASS
• process your venue hire booking
• provide visitor information services

6 Who will it be shared with?

Where applicable:

  • Realex & WorldPay Stripe payment service providers
  • Digi Tickets booking and retail system- to process transactions
  • Ticketsolve – to process transactions
  • Hallmaster Room Booking System
  • JotForm & Survey Monkey – Customer Surveys
  • Mailchimp – to deliver promotional material
  • Postal distributor
  • Tech One – FODC Finance system

7 How long will it be retained for?

Customer accounts are removed if no transactions have been made within a 3 year period or you can request to have your details removed or click unsubscribe on the promotional emails at any time (if applicable).