Customers

What information is being collected?
Name (if applicable)
Postal address (if applicable)
Telephone number (if applicable)
Email address (if applicable)
Social media handles and names (if applicable)
Bank details (if making a payment)
Photograph (if applicable)
IP address (if applicable)
Any personal information you may share in relation to your query (if applicable)

Who is collecting it?
Fermanagh and Omagh District Council is the Data Controller which means that we determine how the information is collected, used, protected and shared, where appropriate.

How is it collected?
All information is provided by you when you make contact with Fermanagh and Omagh District Council by telephone, email, live web chat, using the contact form on the Council website, text phone, our social media sites or by visiting one of our corporate buildings located throughout Fermanagh and Omagh.
Photographs will only be taken, with your express permission, by a Council officer or a photographer commissioned by the Council, for marketing purposes.

Why is it being collected?
The information is required to enable us to progress your enquiry and deliver our services to you to the highest standard possible. We may take your photograph, with your consent, at events or activities organised by the Council for marketing purposes. The legal bases we rely on for processing your personal data are articles 6(1)(a) and 6(1)(e) of the GDPR, which, respectively, mean we rely on your clear consent or the processing is necessary to perform a task in the public interest or for official functions, and the task or function has a clear basis in law.

How will it be used?
Your information will be used to enable us to deliver our services or answer/resolve your enquiry.

Who will it be shared with?
The information will be shared with relevant internal departments within the Council to ensure delivery of our services or to deal with your enquiry as quickly as possible. Your information will not be shared with any third parties to the Council unless, we have secured your express permission, or law or regulation compels the disclosure.

How long will it be retained for?
Your information will be held in accordance with the Council’s Records Retention and Disposal Schedule.